FAQs

Water Operations

• Do you offer any payment/extension agreements?

  The City does not offer payments plans. We will shut off water service based on the balance that is 60+ days past due. If you receive a disconnect and have questions, please call 269-695-3844 Ext. 11. We cannot offer extensions on the shut off date and once the water is shut off for non payment, the full account balance is due. 

• How could I have used so much water?

  If a water reading is an actual read, the water used at your house flowed through your meter. Check for leaks!

• How do I check for leaks?

  Leaks unchecked can drip hundreds of gallons of water wastefully down the drain. A little detective work can catch these leaks easily. Check your toilets, faucets, outside taps and sprinkler systems.

  Put 15 drops of food coloring in the tank of the toilet and do not flush the toilet. After one (1) hour, check the bowl and if the colored water leaked through to the bowl, there is a leak in the toilet.
  Write down the numbers on your meter at night before you go to bed. Do not use any water. In the morning, check the meter again. If the numbers have advanced without using any water, there is a leak in the system and a plumber should be called.

• How do I read the meter?

  The meter is either numbers or dials and the meter is read from left to right.

• If I have a pool, can I get a credit for filling up my pool in the spring?

  Yes, you are eligible to receive a credit for the sewer portion. You must call our office prior to beginning the pool fill process and give us the starting meter read number. After you have completed filling your pool, call us back with the meter read number. We will credit your next water billing according to the usage calculated from the meter readings. Only one pool fill adjustment allowed per year.

• If you shut my water off, do I owe any other charges?

  Yes, we require full payment of the past due balance and $30.00 turn-off/turn-on charge.

• Is my meter broken?

  A meter will slow down and stop if it is not working. Meters do not speed up.

• What are the Water Rates?

  See current water and sewer rates for City and Township customers here. 

• Who should I call if I'm moving?

  Please remember to fill out of Final Bill Request Form which will generate a final billing on the next regular scheduled billing cycle.

• Will you really shut my water off?

  Yes. If you have past due charges over 60 days past due, you will receive a disconnect notice on your bill. Once water service is shut off for non payment, the full account balance must be paid to restore service.