FAQs

Water Operations

• Do you offer any payment/extension agreements?

  Customers will be allowed 2 extensions in a 12-month period.  The extensions can be no longer than 8 business days after the shut-off date stated on their utility bill. An extension may not be given on the scheduled day of shut offs; it must be requested by no later than noon (12:00pm), the day before shut offs are scheduled to take place.  No extensions will be given on an account that is scheduled to be finaled.  If a customer does not keep the extension payment promise, their service will be shut off immediately without further notice.  The past due balance, service fees, and additional deposits will be required to be paid prior to restoration of service.  In addition, the customer will not be allowed any further extension until 12 months after the date of the broken agreement. A new account that is in shut-off status in which no payments have been made is not eligible for an account extension and must pay shut off amount in full to avoid disconnect. 

• How could I have used so much water?

  If a water reading is an actual read, the water used at your house flowed through your meter. Check for leaks!

• How do I check for leaks?

  Leaks unchecked can drip hundreds of gallons of water wastefully down the drain. A little detective work can catch these leaks easily. Check your toilets, faucets, outside taps and sprinkler systems.

  Put 15 drops of food coloring in the tank of the toilet and do not flush the toilet. After one (1) hour, check the bowl and if the colored water leaked through to the bowl, there is a leak in the toilet.
  Write down the numbers on your meter at night before you go to bed. Do not use any water. In the morning, check the meter again. If the numbers have advanced without using any water, there is a leak in the system and a plumber should be called.

• How do I read the meter?

  The meter is either numbers or dials and the meter is read from left to right.

• If I have a pool, can I get a credit for filling up my pool in the spring?

  Yes, you are eligible to receive a credit for the sewer portion. You must call our office prior to beginning the pool fill process and give us the starting meter read number. After you have completed filling your pool, call us back with the meter read number. We will credit your next water billing according to the usage calculated from the meter readings. Only one pool fill adjustment allowed per year.

• If you shut my water off, do I owe any other charges?

  Yes, we require full payment of the past due balance and $30.00 turn-off/turn-on charge.

• Is my meter broken?

  A meter will slow down and stop if it is not working. Meters do not speed up.

• What are the Water Rates?

  See current water and sewer rates for City and Township customers here. 

• Who should I call if I'm moving?

  Please remember to fill out of Final Bill Request Form which will generate a final billing on the next regular scheduled billing cycle.

• Will you really shut my water off?

  Yes. If you have past due charges over 60 days past due, you will receive a disconnect notice on your bill. Once water service is shut off for non payment, the full account balance must be paid to restore service.